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Stay in touch with me if you need anything else about your QuickBooks subscription. Get a callback from the next available expert.Ĭheck out this link to know what will happen to your data after canceling QuickBooks: Cancel your QuickBooks Online subscription or trial.Select Contact Us to connect with a live support agent.Enter your concern, then select Let's talk.Sign in to your QuickBooks Online company.To get in touch with them, you can follow these steps outlined below: They can add your account to the investigation ( INV-54191) and will notify you via email. For you to receive updates about the issue, I recommend contacting our QuickBooks Online Team. We've received alerts about this issue and our Product Team is currently investigating into this. I can share why you're unable to cancel your QuickBooks Online subscription, kelliegoodman. Let me know if you have additional questions about this or need anything else in QuickBooks. Here's the link: Ĭheck out these resource guides for the things you need to do before and after cancelling an account:Ĭancel your QuickBooks Online subscription and trial.Ĭancel and reactivate your Online Payroll account. You may also visit our apps website to find tools to back up your QBO data. When the data is correct, click the Print or Export icons.Make sure to select the correct dates before running it.Find the report you want to save a copy for, then click to open it.Go to the Reports menu and select the report you want to print or export.Make your own arrangements to retain the data after that time.Paid any outstanding tax deposits and filed tax forms.
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Printed necessary financial and payroll forms and reports you might need in the future.While for accounts with terminated payroll service, you'll have access to the data for six months after the end of the tax year in which that data was collected.īefore canceling, make sure that you have done the following: To ensure we address your concern on time, check out our support hours.Īfter you cancel your subscription with us, your QBO data will be available for up to a year. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.On the next screen, scroll down to the Choose a way to connect with us section.Enter the keyword Payroll and Billing in the What can we help you with? box.Go to the Help menu then select Contact us.Our representatives can check your account and discuss your billing options and refund agreements. Thanks for joining our forum and visiting us today, you were billed for the subscription renewal prior to the cancellation, I recommend contacting our Support first before following Shalene's steps.